Senior Processor Specialist
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position Overview
The Sr. Processing Specialist in our Sun City, Arizona office is responsible for performing a variety of ADOT functions along with using Verra specific applications. Applicants will perform duties such as: assist in person clientele; examine vehicle titles, registrations, and other documents to determine authenticity for processing; processing titles and registrations; being able to research, advise, interpret, update, consult, collaborate, guide, and resolve problems related to ADOT statutes, policies, and procedures. Finally, applicants will be the lead liaison when needed.
What you’ll do
- Provide clear feedback to Customer Support agents in a professional and positive manner
- Review errors flagged by system and implement proper corrections
- Assist with special T&R projects from leadership on an as-needed basis
- Process various transactions pertaining to ADOT following regulations, policies, and procedures in addition to keeping a daily quota.
- Perform paper trailing process to identify and resolve document related issues
- Oversee general inventory and ADOT inventory. Be able to perform record keeping, ordering plates/decals, and any other State/Verra related items.
- Perform State audits on batch work and attend all ADOT classroom webinars
What we’re looking for
- High School Diploma or equivalent
- Strong PC skills including basic proficiency in Word, Excel, and Outlook
- Ability to use various equipment including computers, copier, scanner, and mail opening machine
- Strong attention to detail and quality driven
- The ability to problem solve using analytical thinking
- Excellent written and verbal communication skills
- Exceptional aptitude and flexibility towards serving and assisting others
- Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Video URL: https://www.youtube.com/watch?v=wJGj4tHELVE
- Video Title: Verra Mobility - Safe. Smart. Connected
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