Job Details

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.  

Position Overview

Verra Mobility focuses on enhancing safety in communities across the United States with its red-light, speed and school bus stop arm enforcement solutions.  Our road safety cameras have effectively enforced traffic laws and saved lives for nearly 300 jurisdictions and school districts.  We bring together industry-leading technology with all the other elements needed to ensure a successful road safety camera program. 

Verra Mobility is currently hiring a Manager in our Government Solutions Event Processing department.  This leader of leaders is someone who exercises good judgment and makes sound business decisions.  A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements.  The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement.  It is also essential that this leader has a true customer-centric mindset.

***This person would need to be based out of our Manhattan, New York office.      

Essential Responsibilities

• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Successfully manages and oversees the operational results of subcontractor organizations and remote offices who also support event processing.
• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged while ensuring that employees have the training and materials to succeed.
• Contributes thought-leadership in helping to shape the future direction of the department in the spirit of continuous improvement.
• Conducts regular 1-on-1 sessions with each direct report while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• In alignment with Vice President, serves as key point person on strategic projects benefiting the department and/or organization.
• Perform other duties as assigned.

 Qualifications

• Bachelor’s degree required; or equivalent work experience.
• Proven results-driven leadership experience required.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to influence up, down, and across the organization.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external.
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail.
• Ability to prioritize, multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
• Candidate must be on the east coast and be willing to travel up to 10% of the time