RPA Specialist (Operations Automation Lead)

Amsterdam, North Holland

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Who we are...

Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-headquartered Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Madrid, and Budapest, with a workforce of close to 100 people.

Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location.

Additionally, our European violations business specializes in helping major road operators and cities across Europe with the identification, notification, and collection of unpaid traffic, parking and mobility related fees. This business provides value to over 600 toll and ticket-issuing authorities in more than 17 European countries, through a pan-European service operated in more than 20 languages and more than 10 currencies.

Role Purpose

The RPA Specialist is responsible for identifying, designing, and implementing automation solutions across the European Operations function, with a primary focus on improving efficiency, scalability, accuracy, and cost performance within high-volume transaction processing environments.

This role acts as a bridge between Operations, Technology, and Finance, combining deep technical expertise with strong operational understanding to deliver automation that drives measurable business impact.

Operating as a peer to the Operations Manager, the RPA Specialist plays a pivotal role in transforming the function from manual, process-heavy operations into a scalable, technology-enabled delivery model.

Key Responsibilities

1. Automation Strategy & Opportunity Identification

· Identify, prioritize, and build a pipeline of automation opportunities across Operations (tolling, violations, processing workflows).

· Partner with Operations, Finance, and Product teams to assess where automation can drive cost efficiency, quality improvement, and scalability.

· Evaluate processes using data, SLAs, volumes, and defect rates to determine automation feasibility and ROI.

· Support leadership in defining the automation roadmap and prioritization framework.

2. Design & Development of RPA Solutions

· Design, build, test, and deploy RPA solutions to automate manual, repetitive, and rules-based processes.

· Ensure solutions are robust, scalable, and aligned with system architecture and operational workflows.

· Develop automation using appropriate tools (e.g. UiPath, Power Automate, or similar), ensuring best practice coding standards.

· Document automation logic, workflows, and dependencies clearly.

3. Operational Integration & Delivery

· Work closely with the Operations Manager and processing teams to embed automation into day-to-day workflows.

· Ensure minimal disruption during deployment and strong user adoption.

· Monitor automation performance and ensure solutions meet SLA, quality, and throughput expectations.

· Act as a hands-on problem solver, adjusting and optimizing automation based on operational realities.

4. Performance, Reporting & Continuous Improvement

· Track and report on automation impact, including:

o cost savings

o efficiency gains

o error reduction

o throughput improvements

· Use data to continuously refine and optimize automated processes.

· Identify further improvement opportunities and feed them into the automation roadmap.

· Support the development of data-driven decision making within Operations.

5. Cross-Functional Collaboration

· Partner with:

o Operations → process expertise, workflow integration

o Finance → cost control, ROI, business case validation

o Product & Technology → system integration, dependencies, roadmap alignment

· Act as a translator between business and technical teams, ensuring solutions are both technically sound and operationally practical.

· Support change management and communication across teams adopting automation.

6. Governance, Risk & Compliance

· Ensure automation solutions comply with internal controls, audit requirements, and data governance standards.

· Identify and manage risks related to automation (e.g. failure points, exception handling, system dependencies).

· Support audit processes and ensure traceability of automated workflows.

7. Capability Building

· Promote an automation mindset within the Operations function.

· Train and support teams in working alongside automated processes.

· Contribute to building internal knowledge and capability in automation and process optimization.

Key Skills & Experience

Technical Skills

· Strong experience with RPA tools (e.g. UiPath, Power Automate, Automation Anywhere, etc.).

· Ability to design and develop automation workflows end-to-end.

· Good understanding of systems integration, APIs, and data flows.

· Strong data skills (Excel, SQL preferred).

Operational & Process Expertise

· Experience working in high-volume processing or operations environments (e.g. BPO, payments, mobility, transaction processing).

· Strong understanding of process mapping, optimization, and Lean / Six Sigma methodologies (aligned with Ops Manager expectations).

· Ability to translate operational needs into technical automation solutions.

Commercial & Business Acumen

· Ability to assess automation opportunities based on cost, ROI, and business impact.

· Comfortable working with Finance on investment decisions and performance tracking.

· Focused on delivering measurable improvements to efficiency and profitability.

Stakeholder & Communication Skills

· Strong communication skills; able to work effectively across technical and non-technical stakeholders.

· Ability to influence and drive change without direct authority.

· Collaborative and pragmatic approach to problem-solving.

Mindset & Behaviors

· Proactive, solution-oriented, and hands-on.

· Curious and innovative, with a strong interest in technology and automation.

· Structured and analytical, with attention to detail.

· Resilient and adaptable in a fast-changing environment.

· Strong ownership mindset aligned with Verra Mobility values.

Reporting Line

· Reports to: VP Finance (Europe)

· Works closely with: Operations Manager, Client Services Manager, Product, Technology, Finance, and Delivery teams.

Success Measures

· Quantifiable efficiency gains and cost savings delivered through automation.

· Reduction in manual processing, errors, and operational defects.

· Improved SLA performance and throughput.

· Adoption and effectiveness of automation within Operations.

· Strength and execution of the automation roadmap.

· Contribution to scalable growth of the European business.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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“

One of the most rewarding aspects about working at Verra Mobility is the emphasis leaders place on work-life integration. Having the flexibility to be open about family priorities, and leadership’s acceptance of working around them, fosters an environment where I show up as the best professional version of myself, with a concentrated focus on work, every single day.

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One of the things I look forward to the most working at Verra Mobility is the comradery that ensues with each challenge. It’s so refreshing coming into work each day knowing what a dedicated, and motivated group I have the pleasure to work with.