Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Position Overview: 

The Court Support Supervisor is responsible for overseeing the daily operations and ensuring fulfillment of all expert witness requests for all programs including:

• Analyze queue and operational metrics to identify trends and areas of
• Maintain and enforce high standards of customer service across all
• Address and resolve complex customer concerns and/or program performance gaps promptly and
• Guide, monitor, and lead the Court Support Team, ensuring individuals are motivated, and working together to achieve operational goals.
• Capture expert witness requests, make assignments to fulfill, and maintain key information for each case.

Duties and responsibilities                                                                                                

• Lead one-on-one/team meetings to address concerns, provide updates, and set goals.
• Conduct quality audits, analyze reports, and identify areas for improvement.
• Expertise in key processes related to Verra Mobility Systems, including event ingestion, camera operations, hearings, and court support.
• Train Expert Witnesses and serve as a backup when necessary, including travel if required.
• Prepare for court cases, including researching system maintenance and case histories.
• Maintain a high level of knowledge regarding customer business rules and product offerings changes.
• Manage and enhance the court request tracking tool for accurate and timely case handling.
• Develop and deliver training programs for new hires and ongoing staff education.
• Resolve escalated customer issues and provide solutions to complex problems.
• Monitor metrics and service level agreements (SLAs) to ensure targets are met.
• Facilitate all communication between customers, team members, and other departments to ensure alignment and
• Identify and implement solutions for any customer-related issues or complaints, collaborating with team and/or other teams as required.
• Ensure alignment with Business Requirements and company
• Drive efficiency improvements, cost reductions, and customer satisfaction enhancements.
• Additional tasks as

Qualifications                                                                                                       

• Bachelor’s degree or equivalent work experience preferred
• Intermediate to advanced computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Excellent communication, both verbal and
• Strong knowledge of customer service processes and best
• Proven track record of achieving performance targets and improving customer service.
• Strong analytical skills and attention to
• Arizona Private Investigator License is required (Verra Mobility will assist with the process).
• Flexibility to accommodate travel requirements with minimal notice.
• Make sound decisions and accept/act upon constructive
• Adhere to professional behavioral expectations and the ability to work collaboratively with different groups, customers, and departments.
• Must be able to operate effectively and reliably in the office and/or at
• Drug Tests, Background Checks, and Fingerprints are
• Capable of sitting or standing for extended periods will be a