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Processing Specialist II

Bradenton, Florida
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Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.  
 
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
 
Position Overview

The Process Specialist II in our Bradenton, FL, office is responsible for performing various FRVIS functions and using Verra-specific applications. Applicants will perform duties such as assisting in-person clientele; examining vehicle titles, registrations, and other documents to determine authenticity for processing; processing titles and registrations; being able to research, advise, interpret, update, consult, collaborate, guide, and resolve problems related to FLHSMV statutes, policies, and procedures. Finally, applicants will be the lead liaison when needed.

What you'll do

 

    • Provide explicit feedback to Customer Support agents professionally and positively.
    • Review errors flagged by the system and implement proper corrections
    • Assist with special T&R projects from leadership on an as-needed basis
    • Perform paper trailing process to identify and resolve document-related issues

    What we're looking for

     

      • High School Diploma or equivalent
      • Strong PC skills, including basic proficiency in Word, Excel, and Outlook
      • Ability to use various equipment including computers, copiers, scanners, and mail opening machine
      • Strong attention to detail and quality-driven
      • The ability to problem solve using analytical thinking
      • Excellent written and verbal communication skills
      • Exceptional aptitude and flexibility toward serving and assisting others
      • Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation

      Verra Mobility Values

      An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

      • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
      • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
      • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
      • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

      With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

      Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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      One of the most rewarding aspects about working at Verra Mobility is the emphasis leaders place on work-life integration. Having the flexibility to be open about family priorities, and leadership’s acceptance of working around them, fosters an environment where I show up as the best professional version of myself, with a concentrated focus on work, every single day.

      — Jessica Geib,
      Director, Business Operations

      One of the things I look forward to the most working at Verra Mobility is the comradery that ensues with each challenge. It’s so refreshing coming into work each day knowing what a dedicated, and motivated group I have the pleasure to work with.

      — Justin Bybee,
      Manager, Field Services

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