Processing Specialist I
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts to function in the role. The position requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues as needed. This position reports within the Operations Group and will report to the Operations Supervisor.
Essential Responsibilities
- Review, assess, and perform data entry tasks for photo enforcement program events using web-based tools.
- Align processing determinations and escalated actions to written instructions that are client specific.
- Adapt processing behaviors based on feedback or rules documentation changes.
- Achieve production and quality goals as assigned by the Processing Department.
- Utilize basic computer skills to access and interpret performance reporting.
- Other office/clerical duties as assigned.
- Perform clerical duties including inbound mail processing, outbound mail processing, camera checks, data entry, quality control, creating reports, assisting clients with court documents, developing schedule for equipment rotation, and related administrative duties.
- Handle customer service inquiries.
- Support escalated inquiries related to full-service office functionalities.
Qualifications
- High School diploma or GED.
- Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
- Professionalism and the ability to work well with different groups of people.
- Self-motivated, quality driven individual with a strong attention to detail.
- Demonstrated ability to multi-task and meet all assigned deadlines in a productivity driven environment.
- Familiarity with basic computer skills such as Outlook, Teams, and web browsers with the ability to learn and navigate a variety of computer systems/software.
- Ability to sit for long periods of time for data entry/event processing.
- Preferred previous experience with administrative duties included but not limited to: mail processing, creating reports, interfacing with clients, developing schedules, and clerical duties involving data entry/quality reviews.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Video URL: https://www.youtube.com/watch?v=F8k_U8RuPsM
- Video Title: Verra Mobility Solutions for Government
- videoType: Government Solutions Video
