Job Details

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job purpose

The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests (via email, mail, fax, and other sources) such as the following:

• Questions and inquiries from citizens regarding receipt of notices, next steps, and status 
• Process and record documents pertaining to liability, hearings, payment, and other correspondence 
• Provide necessary documents to customers and/or citizens as required 
• Open, sort and scan incoming mail 

Duties and responsibilities:

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes 
• Become intimately familiar with the business rules for each customer and deliver timely and accurate service 
• Provide exceptional customer service to citizens 
• Process internal requests from operational or support teams as required.
• Adhere to assigned service levels.

Qualifications

• High school diploma or equivalent.
• Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Data Entry 40 wpm.
• Strong communication, both verbal and written.
• 1+ years of data entry experience required.
• Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.
• Make sound decisions and accept / act upon constructive feedback.
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
• Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
• Must be able to operate effectively and reliably in office and/or at home.
• Drug Test, Background Check and Fingerprint are required.
• Capable of sitting or standing for extended periods will be a requirement.
• Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts).
• Successful completion of the Nlets fingerprinting background assessment.