Business Systems Analyst
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position Overview
The Business Systems Analyst will ensure smooth system operations, resolve technical issues, and drive process improvements. This role involves managing critical systems, streamlining workflows, and solving operational challenges. Responsibilities include creating data analytics reports, forecasting business volumes, analyzing system performance, and supporting future requirements alongside the Connected Vehicle Services technical and Product teams. Additionally, this role will lead SWAT activities for product launches, which includes reporting, maintaining dynamic datasets and fostering collaboration across departments like Marketing and Customer Support. The ideal candidate excels at synthesizing and presenting complex data clearly to support strategic decisions. This hybrid position requires at least two days per week in the Mesa office.
What you'll do
- Manage and monitor systems that serve both internal and external stakeholders, including Salesforce and custom-developed solutions, ensuring optimal performance and reliability.
- Collaborate closely with cross-functional teams to gather and document requirements, translating business needs into technical specifications and reporting solutions.
- Work closely with technical and development teams, employing Agile methodologies to ensure successful project delivery and alignment with organizational objectives.
- Provide end-user support and problem resolution to ensure customer satisfaction.
- Troubleshoot and resolve technical issues with a proactive and solutions-oriented approach, with a sense of urgency.
- Conduct detailed system performance analysis, interpreting results to provide actionable insights to the team and external partners.
- Create and maintain dashboards, templates, and automated reporting systems to streamline operations and enhance decision-making.
- Develop and deliver comprehensive data analytics reports, including forecasting models to support business planning and performance tracking.
- Assist with implementation processes such as data import/export, system customization, and automation.
- Work closely with product team for maintaining and analyzing OKRs and KPIs, identifying gaps, and proposing innovative solutions to address inefficiencies.
- Perform workflow analysis, documenting processes to align with business strategies and operational goals.
- Provide detailed, regular usage reports, analyzing trends and results to build strategic recommendations for improvement.
- Prepare and document requirements, support materials, and operational processes to enhance team efficiency and knowledge sharing.
What we're looking for
- Bachelor’s degree in Business Administration, Information Systems, computer science or a related field.
- 3–5 years of experience in business analysis, data analytics, or systems analysis, preferably within the technology or transportation sectors.
- Strong critical-thinking, analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
- Scrum Master experience and familiarity with Agile project management methodologies and tools
- Proficiency in data visualization and analytics tools such as Microsoft Excel, Power BI.
- Familiarity with using Salesforce and/or other CRM platforms, with a focus on supporting diverse customer needs.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical teams and stakeholders.
- Ability to deliver results working in an agile, fast-paced, team environment under tight deadlines
- Familiarity with tolling, vehicle telematics and transportation technologies a plus
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
- Video URL: https://www.youtube.com/watch?v=MNeMkPKYoUk
- Video Title: Verra Mobility' Solutions for Government's Commerical Services for Fleets
- videoType: Commercial Services Video
One of the most rewarding aspects about working at Verra Mobility is the emphasis leaders place on work-life integration. Having the flexibility to be open about family priorities, and leadership’s acceptance of working around them, fosters an environment where I show up as the best professional version of myself, with a concentrated focus on work, every single day.
One of the things I look forward to the most working at Verra Mobility is the comradery that ensues with each challenge. It’s so refreshing coming into work each day knowing what a dedicated, and motivated group I have the pleasure to work with.