Job Details

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview:
The primary objective of this role is to ensure compliant and timely bank and payment implementations for customers and ensure optimal delinquent collections services for applicable customers. This encompasses daily interaction with collection vendors, clients and internal teams. This position will be responsible for assisting with implementations and establishing a better collection effort across the board.

Essential Responsibilities:

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer service.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Qualifications:

• At least 3 years of experience in implementation and collections.
• A bachelor’s degree in accounting, finance, or equivalent work experience.
• Must be able to interact and manage multiple vendors and projects.
• Proficient in Microsoft Word and Excel, with advanced excel skills being a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Execute responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborate with individuals across various business areas.
• Exhibits strong time management skills.
• Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data.
• Works well in challenging situations and effectively escalates issues to management when necessary.
• Background in accounting or accounts payable is a nice to have.
• Successful completion of the Nlets fingerprinting background assessment.
• Must be located in Phoenix, Arizona and willing to come into our Mesa, AZ office 1-2 times a week.

The projected hourly pay rate for this role is up to $28.85 USD plus benefits.