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Field Services Technician (NOC 22311 - Electronic Service Technician)

Toronto, Ontario
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Who we are...

Redflex Traffic Systems (Canada) Limited, a Verra Mobility Company, is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Position Overview:

The Field Service Technician (NOC 22311 – Electronic Service Technician) will be responsible for installing, re-locating, repairing, and maintaining digital Photo Enforcement solutions for municipal Public Safety programs. The Technician must ensure equipment maintains strict standards related to up-time and performance. Field Service Technicians are also responsible for troubleshooting issues and responding to time-sensitive requests. Technicians must be able to work independently or at the direction of a supervisor to identify and resolve system performance issues related to equipment/radar/camera configurations, vandalism, environmental factors, equipment deficiencies, or other factors. This position is Full-Time and does not have a fixed term end date.

Approximately 90% of work is outdoors or driving b) Periodic on call work outside normal business hours c) Occasional travel d) Periodic overtime and/or night work.

Location Information:

The Work Location for this position will be in Toronto, Ontario, and surrounding areas.

Job Duties:

  • Install, maintain and repair business electronic equipment.
  • Inspect and test electronic equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other electronic test instruments, tools and equipment.
  • Perform daily checks of enforcement systems to confirm operations and monitor all systems; including but not limited to timely downloads; battery health; and overall image quality and performance. 
  • Complete work orders, test and maintenance reports
  • Perform video survey as required for new business development.
  • Monitor and document the timely completion of preventative maintenance actions, work with field supervisors to adapt procedures to match equipment demands as technology evolves.
  • Provide installation support for new approach builds on construction sites or the relocation of mobile systems.
  • Perform any other relevant duties and/or responsibilities assigned

Work Environment:

A Field technician will be regularly exposed to outside weather conditions year-round, such as wet and/or humid environments, cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. Technicians regularly work near moving traffic and occasional night work with reduced visibility. Some weekend and overtime work may be required. Working at heights from a ladder may be required.  Field technicians frequently work alone and must have knowledge of personal and construction safety practices on traffic work zone projects.

Qualifications:

The preferred candidate has a two-to-three year college program completion (electronics, engineering or computer science) or related work experience of 3+ years.

  • Experience in digital photography, network installation and computer technology is required.
  • Ability to work outside with minimal supervision required.
  • Excellent communication (written and verbal), strong multi-tasking, and effective organizational skills.
  • Working knowledge of Microsoft Office.
  • Valid driver license, clean driving record, and some travel required.

Physical Requirements: 

The following physical demands are representative of what a field technician may encounter in the field and are essential functions of the position.

  • You will be involved primarily with field work on roadside sites involving long-term standing and perhaps repetitive motions.
  • You must have the ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.
  • Field Technicians must have the ability to use your hands to handle, finger or feel; reach, climb or balance; crouch, stoop, crawl, kneel and sit.
  • Frequent ladder use is required with the ability to climb, descend, balance and work safely at heights on ladders for long periods at time.
  • Field Technicians must have the ability to see including close, distance and peripheral vision, depth vision and ability to focus.
  • Field Technicians must not have any limitations that would reduce their ability to drive a vehicle safely to job sites.
  • Field Technicians will regularly lift and/or maneuver awkward equipment up to 75 pounds from vehicle and ground, regularly lift and handle awkward equipment up to 25 pounds up and down a ladder and occasionally carry and handle equipment 45 pounds up and down a ladder.
  • Field employees may be asked to wear protective equipment while in the field which can include reflective gear, work boots, safety glasses, and hard hats.
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

We offer a comprehensive benefits package designed to support our employees’ well being and enhance their overall experience at Redflex Traffic Systems (Canada) Limited. Our benefits include the following:

  • Extended Health Care
  • Dental
  • Vision
  • Life and AD&D Insurance
  • Two Weeks’ Vacation
  • Two Weeks Sick Time
  • Tuition Reimbursement
  • Employment Insurance Leave Top-Up

Contact Information:

For further information, please contact us at:

  • Address: PO Box 11140, 2010-1055 West Georgia Street, Vancouver, British Columbia, V6E 3P3
  • Phone Number: +1 (803) 834-1140
  • Email Address: jared.bagnall@verramobility.com

Salary Information:

We offer competitive compensation commensurate with experience and qualifications. At Redflex Traffic Systems (Canada) Limited we are committed to providing our employees with a rewarding career experience that includes fair, competitive compensation, and transparency.

The Salary Range for this Position is $25.50 - $27.16 CAD per Hour and is Overtime Eligible.

Aligned with Verra Mobility Values: 

  • Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
  • Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
  • Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
  • Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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