Job Details

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

Verra Mobility is hiring an HR Shared Services Specialist to support our global employee population through HR case management and knowledge management. This individual contributor role is part of our centralized HR Shared Services team and plays an integral role in ensuring employees receive timely, accurate, and helpful responses to their HR inquiries through our Workday Help platform.

The ideal candidate is service-minded, detail-oriented, and thrives in a fast-paced environment. They are naturally curious and take initiative to solve problems, identify key trends, and continuously improve and simplify HR information and resources. This role supports our global HR case management efforts and is also responsible for maintaining and improving our employee HR knowledge base, collaborating with other HR functions to escalate or redirect cases appropriately, and identifying opportunities to close knowledge gaps.

Success in this role requires attention to detail, a high level of discretion when handling sensitive employee information, and a proactive, solution-oriented mindset that allows them to work independently. This role is a critical contributor to ensuring consistency, responsiveness, and excellence in our employee support experience.

Essential Responsibilities:

· Serve as the first point of contact for employee inquiries, resolving Tier 1 HR cases with a high level of customer service, accuracy, and consistency. Triage, escalate, or reassign inquiries as appropriate to Tier 2 HR Centers of Excellence.

· Create and maintain content in the employee-facing knowledge base, ensuring content is clear, relevant, and aligned with current processes.

· Monitor trends in case types, identify recurring issues or frequently asked questions, and proactively update knowledge base content.

· Collaborate with internal HR stakeholders to stay informed of policy, process, or system changes that impact employee self-service.

· Identify opportunities to improve self-service capabilities or streamline HR support processes and share recommendations with the HR Operations team.

· Maintain documentation and support audits or reviews of HR knowledge base content and case handling.

· Participate in cross-functional projects or improvement initiatives related to HR systems, tools, or support models.

· Ensure sensitive employee information is handled with discretion and in alignment with data privacy policies.

· Ensure compliance with internal controls and data integrity standards.

Qualifications:

· Experience in HR Shared Services, HR Operations, or a customer service role supporting HR, ideally within a global organization preferred.

· Experience working in an HRIS or case management system preferred.

   Workday experience strongly preferred.

· Excellent written communication and interpersonal skills with a customer-focused mindset.

· Strong organizational skills and attention to detail; able to manage multiple tasks and prioritize effectively.

· Skilled at creating or editing clear, concise, and user-friendly HR content, technical guides, and employee resources.

· High level of integrity and discretion in handling confidential information.

· Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, OneNote, etc.).