Strategic Director of Account Management

United States Remote

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Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Scope of Accounts

Limited portfolio of Verra Mobility’s largest customers (e.g., top revenue concentration, multi-year contracts, platform-level integrations)
Customers with: High annual revenue and EBITDA impact
Multi-product or multi-business-unit footprint
Executive-level stakeholders and complex governance
Elevated renewal, reputational, or operational risk

What You’ll Do

Executive Customer Ownership

Serve as the primary executive point of accountability for assigned strategic accounts
Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning
Build and maintain C-suite and SVP-level relationships across customer organizations
Act as a trusted advisor, aligning Verra Mobility’s roadmap to customer long-term objectives

Revenue Protection & Expansion

Own renewals, pricing strategy, and commercial negotiations for strategic accounts
Identify and execute expansion opportunities (new products, services, geographies, use cases)
Balance growth with margin discipline and contractual risk management

Strategic Account Planning

Develop and lead multi-year strategic account plans including:Revenue and margin growth targetsRetention and risk mitigation strategiesProduct adoption and integration roadmapExecutive engagement cadence
Regularly review account health with executive leadership
Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning

Cross-Functional Leadership

Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposals
Orchestrate internal teams across: Sales, Product & Engineering
Operations Finance & Legal Customer Success
Ensure clear accountability, fast escalation, and disciplined execution on customer commitments

Customer Advocacy & Voice of the Customer

Represent strategic customer needs internally to influence: Product prioritization
Investment decisions Operating model improvements
Translate customer pain points into actionable, revenue-generating solutions
Ensure solutions deliver measurable impact on customer adoption, retention, and satisfaction.
Customer Retention & Satisfaction: Strengthen relationships and ensure long-term value realization.
Develops deep understanding of customer needs, procurement cycles, and value drivers.
Brings customer insights directly into product and pricing decisions.

Risk Management & Escalation

Proactively identify risks related to:Contract renewalsService performanceRegulatory or operational changes
Lead executive-level issue resolution when stakes are high

Success Metrics

Build strategic partnerships that accelerate growth
Retention and renewal rate of top-tier accounts
Net revenue growth and margin expansion within strategic customers
Customer satisfaction and executive relationship depth
Reduction in customer-related escalations and surprises
Accuracy of forecast and renewal planning

What we're looking for

10+ years of experience in strategic account management, enterprise sales, or commercial leadership
Enterprise Sales experience in consulting, strategic planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferred
Proven success managing large, complex, multi-year customer relationships
Strong ability to operate in complex matrix, cross-functional environments
Excellent communication, negotiation, and leadership skills
Passion for connecting customer needs to business results
Strong executive presence with the ability to engage and influence C-suite stakeholders
Experience navigating cross-functional organizations and complex deal structures
Background in technology, SaaS, mobility, transportation, or regulated industries preferred

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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One of the most rewarding aspects about working at Verra Mobility is the emphasis leaders place on work-life integration. Having the flexibility to be open about family priorities, and leadership’s acceptance of working around them, fosters an environment where I show up as the best professional version of myself, with a concentrated focus on work, every single day.

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One of the things I look forward to the most working at Verra Mobility is the comradery that ensues with each challenge. It’s so refreshing coming into work each day knowing what a dedicated, and motivated group I have the pleasure to work with.