Job Details

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job Description: 

This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.   

Position Overview: The Operations Analyst is responsible for work in our Orchestration area in the VCC. This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas. The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review. This position will be supporting the entire VCC with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations. 

Essential Responsibilities:  

• Ensure compliance with company policies and regulatory requirements. 

• Maintain accurate and detailed records of all account documentation. 

• Communicate effectively with advisors to resolve any discrepancies or issues. 

• Design and implement technology solutions for tracking and reporting to increase efficiency. 

• Coordinate with the VCC Operations teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. 

• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.  

• Assist in inventory asset tracking, invoicing parts tracking, and coordinating all additional assets and records related to VCC Operations. 

• Assist Legal department and Verra Mobility Leadership in retrieving records such as certification and device logs as related to affidavit or public records requests.   

• Ability to work in a fast-paced operational environment. 

• Ability to work independently with minimal supervision. 

• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. 

• Ability to learn in an 'on-the-job' training environment. 

• Participates in planning, daily stand-ups, backlogs sessions. 

• Performs other duties and/or special projects as assigned. 

• Identifies areas of opportunity to improve our service offering. 

• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s. 

• Ability and willingness to learn new things, particularly new technology. 

Qualifications:  

• Bachelor’s degree in a business, information technology, statistics, or closely related field or three (3) years’ experience in Operations, Remote Troubleshooting or Analytical experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 

• Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook 

• Preferred Lean Six Sigma Certification 

• Preferred Agile Scrum Certification which could be Scrum Master, Productor Owner or Scrum Fundamentals 

• Demonstrated knowledge of analysis techniques and reporting strategies 

• Demonstrated knowledge of computing and data analysis 

• Demonstrated knowledge of data management and information technologies 

• Experience in accurately and reliably interpreting data for determining appropriate action. 

• Experience in managing multiple priorities. 

• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.